Policies
Everything you need to know about deposits, payments, cancellations and rescheduling.
Deposits & payments
A small deposit secures your appointment and is deducted from the total. The remaining balance is paid in person on the day. Removal is paid in full online when you book.
Cancellations
Plans change — we just ask for notice. Deposits are refundable when you cancel at least 24 hours before your appointment.
No-shows
Late cancellations (under 24 hours) and missed appointments are non-refundable, as the time has been reserved just for you.
Rescheduling
Need a different time? You can reschedule once, free of charge, with at least 24 hours’ notice — your deposit moves with you.
Need help?
Questions about your booking or a special request? Get in touch and we’ll be happy to help.
Contact →